Our Privacy Policy

What data we collect and how we handle it.

Below is a description of our services which require your data and what we do with it. You may email SwimMastery at any time to request more detail about what information we have, or request deletion of your user account and information.

 

Our Activities Which Require Some Data

At SwimMastery we provide live coach and athlete instruction, and online instruction and education, and we receive compensation for that. We collect your information only for these purposes.

This is our privacy policy in a nutshell: We do not share your data with any person outside of our organization.

Inside the organization, only our administrators may view your data behind the scenes of our website and in our registration forms for online and live training events.

 

Live And Online Instruction

For providing you with personal instruction, live and online, this requires we know:

  • Your name
  • Your sex
  • Your age
  • Your history in swimming, athletics, and with any relevant injury

For keeping in contact with you we may need:

  • Your mailing address
  • Your email
  • Your phone number
  • You city, region and country

We delete your user account and data if you have been inactive for 2 years, or when you request that we close your user account and erase your data.

 

Our Mailing List

We manage our emailing lists through Mailchimp (see their Privacy Policy) for:

  • Those who have requested regular news and updates from SwimMastery.
  • Those who are current registered and past students of SwimMastery.
  • Those who have inquired about a particular training event and have asked to be kept informed about it.
  • Those who are registered for an upcoming training event.

This is our primary way of sending messages to those who have specifically asked to be in communication with us.

For those on the mailing list we receive from you and note:

  • Your name
  • Your email
  • Your city of residence, country, region of the world
  • What SwimMastery training event you have participated in previously
  • Your interest in certain subjects from SwimMastery (such as ‘Swim Camps’, or ‘Coach Training’)

Every email that is sent out through Mailchimp has a link at the bottom allowing the recipient to unsubscribe or change their subscription information.

You may unsubscribe from a mailing list at any time. Just follow the link at the bottom of the email.

 

Additional Data For Our Swim Camps

In addition to the data above, for those participating in our multi-day swim camps we will also collect:

  • Emergency contacts, doctor contact, and pertinent medical information

If, in the event of an emergency at an event, where we needed to act quickly on your behalf to secure medical treatment or communicate with your emergency contacts, this information may be viewed by our coaching staff and the medical and/or civil authorities to take action on your behalf.

This information is deleted after the event is finished.

 

Online Financial Transactions

For transactions, you obviously need to supply the information to charge against your credit card. Whether you fill out the payment form on our website or on a Paypal portal, we do not actually see this credit card information. All our transactions are handled through Stripe, Paypal and Braintree (also run by Paypal). Those entities collect and process the credit card information. As far as we know, we do not have access to that information. We can only see that status of a transaction and make some decisions about what to do with that transaction once it has been accepted and processed.

You may view the privacy policy for Stripe, Payal and for Braintree.

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